FAQ
Q: What materials are your hangers, clothes drying racks, and laundry baskets made of?
A: Our products are crafted from high-quality, durable materials to ensure long-lasting use. Hangers are available in sturdy plastic, smooth wood, and rust-resistant metal, depending on the style. Clothes drying racks are made from heavy-duty metal frames (with anti-rust coating) and durable plastic components for stability. Laundry baskets are constructed from thick, wear-resistant plastic, breathable fabric, or solid wood, all chosen to withstand daily use and resist damage from moisture or heavy loads.
Q: How do I choose the right size of hanger, drying rack, or laundry basket for my needs?
A: Each product listing includes detailed dimensions and usage guidelines to help you choose. For hangers, consider the type of clothing (slim hangers for shirts, padded hangers for delicate items, heavy-duty hangers for coats). Drying racks come in compact, foldable designs for small spaces and expandable options for large laundry loads—check the maximum weight capacity and folded/unfolded dimensions. Laundry baskets are available in various sizes, with capacity listed in liters; choose based on how much laundry you typically handle and the space where you’ll store the basket.
Q: How long does shipping take, and can I track my order?
A: Order processing takes 1-3 business days (Monday-Friday, excluding holidays). Standard domestic shipping typically arrives in 3-7 business days, while expedited options (if available) take 1-3 business days. International orders may take 7-21 business days, depending on customs. Once shipped, you’ll receive a confirmation with a tracking number (when applicable) to monitor your delivery in real time.
Q: What is your return policy?
A: We accept returns of eligible items within a reasonable timeframe from delivery. Products must be unused, unassembled (if applicable), in their original packaging, and free from damage. Used, assembled, or customer-damaged items (such as bent hangers, broken drying racks, or torn baskets) are not eligible. Return shipping costs are your responsibility unless the return is due to a defect or error. Refunds or replacements are issued after we inspect the returned item.
Q: Do your products come with a warranty?
A: Yes, we offer a limited warranty on all products, covering manufacturing defects in materials and craftsmanship for a specified period from delivery. The warranty does not cover normal wear and tear, improper use, incorrect assembly, storage damage, or modifications. For valid warranty claims, we may repair, replace, or refund the product at our discretion, provided you can provide evidence of the defect.
Q: Can I use your drying racks and laundry baskets outdoors?
A: Most drying racks are designed for indoor use but can be used outdoors in covered, sheltered areas (avoid direct rain or extreme weather to prevent rust or damage). Laundry baskets made of plastic or weather-resistant fabric can be used outdoors temporarily, but prolonged exposure to sunlight or moisture may reduce their lifespan. Check individual product descriptions for specific outdoor use guidelines.
Q: Are your products easy to assemble?
A: Yes, most of our products require minimal assembly. Drying racks come with simple instructions and all necessary hardware, and assembly typically takes 5-15 minutes without special tools. Hangers and most laundry baskets are ready to use right out of the package. If you encounter assembly issues, refer to the included instructions for guidance.