Return & Exchange Policy
We understand that sometimes a product may not meet your expectations, and we strive to make the return and exchange process as simple and straightforward as possible. This Return & Exchange Policy outlines the guidelines for returning or exchanging hangers, clothes drying racks, laundry baskets, and other products purchased from our website, ensuring fairness and clarity for all customers.
To be eligible for a return or exchange, products must meet the following criteria: they must be unused, unassembled (if applicable), and in their original packaging with all tags, labels, and accessories intact. Products that have been used, assembled, modified, or damaged by the customer are not eligible for return or exchange. This includes, but is not limited to, bent hangers, scratched or broken drying rack frames, torn laundry basket fabric, or items with missing parts due to customer mishandling.
You may initiate a return or exchange within 30 days from the date of delivery. After this period, we cannot accept returns or exchanges, unless the product is defective or we made an error in your order. To initiate a return or exchange, please follow the process outlined on our website, which will guide you through submitting a request and receiving instructions for packaging and sending the item back.
When returning or exchanging a product, you are responsible for the cost of return shipping, unless the return or exchange is due to a manufacturing defect, incorrect product shipment, or other error on our part. We recommend using a trackable shipping method for returns, as we are not responsible for items lost or damaged during transit. Once we receive and inspect the returned item (typically within 3-5 business days of delivery to our warehouse), we will process your request.
For returns that meet the eligibility criteria, we will issue a refund to your original payment method. Refund processing times may vary depending on your payment provider, but typically take 5-7 business days to reflect in your account. Please note that original shipping costs are non-refundable, unless the return is due to our error.
For exchanges, we will ship the replacement product to you once we have confirmed the condition of the returned item. If the replacement product has a different price than the original item, you will be responsible for paying the difference, or we will issue a refund for any overpayment. Exchange shipping costs are covered by us only if the exchange is due to our error; otherwise, you will be responsible for any additional shipping costs.
Defective products are handled separately. If you receive a product that is defective (e.g., a hanger that breaks during normal use, a drying rack with missing or faulty parts, or a laundry basket with a manufacturing defect), please contact us as soon as possible after delivery. We may require photos or other evidence of the defect to verify your claim. Once confirmed, we will arrange for a free return and either issue a full refund, send a replacement product, or offer an alternative solution at our discretion.
We reserve the right to refuse any return or exchange that does not meet the criteria outlined in this policy. This includes items that are returned after the 30-day period, items that are used or damaged, and items that are not in their original packaging. We also reserve the right to charge a restocking fee for returns that are not due to our error, though this is typically only applied in cases of excessive or abusive return behavior.
This Return & Exchange Policy may be updated from time to time, and any changes will be posted on our website. Your continued use of our website and purchase of products constitutes acceptance of the updated policy. If you have questions about a specific return or exchange, please refer to the guidance on our website for more details.